• Do you ship outside the UK?
    • Yes we ship to most countries in Europe but there is an additional postage charge. Unfortunately are currently unable to ship products outside Europe
  • Which image file types can i upload?
    • Image files with the following extension can be uploaded; jpg, jpeg, png, gif, zip, rar
  • What makes a good photo for engraving?
    • Please click here for some tips on using the best photo for engraving
  • What are the crystals made of?
    • All our crystals are made of high quality K9 crystal glass
  • How are your crystals engraved?
    • Please click here for more information about the engraving process
  • What is the best way to display my crystal?
    • We recommend displaying your crystal on a light base to let the engraving shine out. Try to have a dark background and display away from direct sunlight.
  • Can i use a scanned photo?
    • We recommend using digital photographs if possible but if you are able to scan an old photo with a high quality scanner, these can be used too.
  • Why do you charge more if there is more than 1 person or animal in the crystal?
    • Since each person or animal in the photo will have their own separate features and complexions our artists have to work separately on each subject to convert to 3D and optimise parameters such as contrast to get the best 3D engraving. Despite the use of some clever software this is still a very manual process and so we need to charge for additional art-working time.